About Mauzo360

Mauzo360 is a cloud-based Point of Sale (POS), Inventory Management, Business Intelligence and AI-powered business management platform designed to help merchants manage sales, inventory, expenses, customers, reports and business operations efficiently.

By creating an account or using any Mauzo360 service, website, mobile application, APIs, WhatsApp services or integrations, you agree to these Terms and Privacy Policy.

Privacy Policy

1. Information We Collect

• Business owner information
• Business registration information
• Phone numbers
• Email addresses
• Business locations
• Sales transactions
• Inventory records
• Purchase records
• Customer records entered by merchants
• Payment information
• Device information
• Login history
• IP addresses
• Application usage analytics

2. How We Use Your Information

• Provide Mauzo360 services
• Generate reports and business insights
• Power AI assistant features
• Process subscriptions and payments
• Improve product quality
• Detect fraud and abuse
• Provide customer support
• Meet legal and regulatory obligations

3. AI Services

Mauzo360 may use Artificial Intelligence to answer business questions, generate reports, summarize sales, assist with inventory management and automate workflows. AI-generated responses are intended to assist users and should be reviewed before making business decisions.

4. WhatsApp Business Services

Meta WhatsApp Business Platform

Where available, Mauzo360 may communicate with customers using WhatsApp Business Platform. Users may voluntarily choose to interact with Mauzo360 through WhatsApp for purposes including:

• Viewing reports
• Checking stock
• Viewing sales summaries
• Managing subscriptions
• Receiving payment notifications
• Receiving security alerts
• Receiving onboarding guidance
• Interacting with Mauzo360 AI Assistant

Users may stop receiving non-essential WhatsApp communications at any time by replying STOP, updating notification preferences within Mauzo360 or contacting support.

We do not send unsolicited marketing messages without user consent where required by law.

5. Data Sharing

We do not sell customer information. Information may only be shared:

• With trusted technology providers required to deliver services
• To process payments
• To comply with legal obligations
• With user authorization

6. Data Security

• Encrypted communications
• Access controls
• Authentication mechanisms
• Routine security monitoring
• Regular backups

7. Data Retention

Business information is retained while an account remains active and thereafter only as necessary for legal, accounting or regulatory purposes.

8. Your Rights

You may request to:

• Access your information
• Correct inaccurate information
• Delete information where legally permitted
• Export your business data

Terms of Service

1. Eligibility

Users must have authority to operate a business or act on behalf of one.

2. Accounts

Users are responsible for:

• Maintaining password confidentiality
• Activities performed under their account
• Keeping account information accurate

3. Subscription

Subscriptions may require payment. Fees are communicated before purchase. Subscription fees are generally non-refundable unless required by applicable law.

4. Acceptable Use

Users agree not to:

• Violate applicable laws
• Attempt unauthorized access
• Distribute malware
• Abuse APIs
• Interfere with other customers
• Upload illegal or fraudulent content
• Use Mauzo360 to send spam

5. WhatsApp Acceptable Use

Users agree that WhatsApp services shall not be used for:

• Spam messaging
• Fraudulent transactions
• Harassment
• Illegal products or services
• Violating Meta policies

Violation may result in suspension of messaging features.

6. Intellectual Property

All Mauzo360 software, branding, APIs, AI services, documentation and content remain the exclusive property of Mauzo360 unless otherwise stated.

7. Service Availability

Although we strive for continuous availability, services may occasionally be interrupted because of:

• Maintenance
• Infrastructure failures
• Internet outages
• Third-party provider issues

8. Limitation of Liability

To the maximum extent permitted by law, Mauzo360 shall not be liable for:

• Loss of profits
• Business interruption
• Incorrect user-entered data
• Third-party outages
• Indirect or consequential damages

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

9. Account Suspension

Mauzo360 may suspend or terminate accounts that:

• Violate these Terms
• Attempt fraud
• Abuse system resources
• Create security risks

10. Changes

We may update these Terms or Privacy Policy periodically. Continued use constitutes acceptance of the revised versions.

11. Governing Law

These Terms are governed by the laws of the United Republic of Tanzania.

Contact

Email: info@mauzo360pro.com

Website: https://mauzo360pro.com

Support: Available through the Mauzo360 application and official support channels.